Shipping & Delivery

Shipping Policy

Thank you for shopping at orchidplum.store. Please read the following information about our shipping and delivery policy.

Free Shipping

We offer free shipping on all orders within the United States.

Processing Time

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or U.S. holidays.

If there is a high volume of orders, processing may be delayed by a few days. If we anticipate a significant delay, we will contact you via email.

Shipping Time

Delivery typically takes 7–12 business days after processing, depending on your location and carrier logistics.

Please note that estimated delivery times do not include weekends, holidays, or processing time.

Order Confirmation and Tracking

You will receive a confirmation email with tracking information once your order has shipped. Tracking may take up to 24–48 hours to update.

Incorrect or Incomplete Addresses

We are not responsible for orders returned due to incorrect or insufficient shipping addresses. If the order is returned, we will contact you to arrange reshipment.

Damaged or Lost Items

If your item is damaged or lost during shipping, please contact the carrier directly to file a claim. Retain all packaging and documentation for the claim process.

Customs, Duties, and Taxes

All customs fees, import duties, and taxes are the responsibility of the customer. orchidplum.store is not responsible for delays or charges incurred due to customs procedures.

Shipping Support

For shipping questions or assistance, please contact us at support@fullloft.com.

Thank you for supporting a small business!

See more information: Frequently Asked Questions